NOTE: As of February 27, 2018, we are no longer accepting applications for this position.
Location: We’re based in Brooklyn, NY, but currently have remote staff across the US
Target Start Date: March 1, 2018
Salary Range: $62,000 - $89,000 per year, depending on experience (salary band given for Brooklyn; remote salaries will vary by cost-of-living adjustment)
Benefits: Vision, dental, & medical insurance; 403(b) retirement savings plan; generous vacation policy; parental leave; long-term disability; employee assistance program
Level: Junior to Mid-level
Applications Accepted Through: February 18, 2018
Who we are
We’re Democracy Works, a nonpartisan, 501(c)(3) nonprofit dedicated to the idea that voting should fit the way we live today. We’re a team of software developers, public policy wonks, and civic organizers working together to build tools that both voters and election administrators will love.
What we do
We started out in 2010 by building TurboVote, a website that registers voters, guides users through tasks like updating registrations or requesting absentee ballots, and provides timely election reminders so voters don’t forget to vote. In 2014 we expanded our offerings to serve election administrators directly, providing the technology and infrastructure needed to scale best practices and voter-centric innovations nationwide.
Our work with government
Ballot Scout, our first tool for local election officials, tracks ballots sent through the mail using United States Postal Service Intelligent Mail barcodes. It’s designed to do all the heavy lifting for election administrators, from helping them implement Intelligent Mail barcodes on their mailings to providing a way to monitor mailed ballots via a dashboard of intelligible, actionable tracking data. The tool also includes a public interface, giving voters the opportunity to look up the status of their ballot online and/or sign up for SMS or email updates about their ballot.
In 2017, we also added election reminders to our offerings for election officials, giving local offices the ability to automate timely text and email messages to voters with personalized information about upcoming elections. These messages contain official information in an easy-to-read format, delivered just when voters need it from an authoritative, nonpartisan source.
In 2018, we’re launching the Election Technology Cooperative, an ambitious, long-term effort by leading election administrators to modernize the development and procurement of US election technology. Working together, we hope to leverage the collective resources of jurisdictions all across the country to build and share innovative, cost-effective election tech. This collaborative approach means jurisdictions can share both the cost and the benefits of an improved voting experience nationwide.
Democracy Works is also the organizational home of the National Association of State Election Directors (NASED). NASED is the membership association for election directors in all 50 states and the U.S. territories, and it plays an important role in disseminating best practices and information to its members.
Where you fit: Government Program Lead
As the government program lead, you will be responsible for supporting and empowering our government partners. This includes both front-line technical support and community building; we’re looking to you to strengthen existing relationships with the election administrators we serve and work closely with them to ensure they have a positive experience with Democracy Works. As the primary point of contact for our partners, you are their first call (or email) when they have questions or concerns. You’re also their advocate inside the organization, communicating partners’ needs and finding creative solutions when unique problems arise. In 2018, you’ll be helping with implementation of Ballot Scout in multiple states, as well as the rollout of our brand new Government Election Notifications tool. You’ll also be creating content for our various projects, and assisting the NASED Executive Director with website updates and conferences. To be successful, you will need to immerse yourself in the world of election administration, become a trusted resource for our partners, have impeccable attention to detail, and deliver top-notch customer service.
Your job will include:
- taking ownership of the onboarding and training of new partners
- building and maintaining relationships with state and local partners over time
- managing the day-to-day implementation of our tools, including answering partner questions and fielding bug reports
- tracking partner communication and feedback in our CRM
- using feedback to develop new trainings, documentation, & best practices
- developing and executing an outreach plan to keep our partners engaged
- communicating partner needs and pain points to the rest of the team
- updating basic content on Squarespace websites as needed
- writing newsletters, blog posts, and other short communications for a broad audience
- a problem-solver with a “yes, and” mentality
- at home in an agile, fast-paced work environment
- dedicated to providing top-notch customer/constituent service
- adept at translating ideas for diverse audiences with varying skill sets and levels of expertise
- a self-starter, willing to work independently as well as collaboratively
- organized, able to prioritize time effectively and multi-task
- comfortable with details and nuance
- eager to learn new technologies and teach others about them
- capable of working in a nonpartisan manner
- a proven track record of meeting or exceeding individual goals
- excellent written/oral communication skills, including phone presence & presentation skills
- familiarity with local/state/federal government or another cautious, deliberate work culture
- experience in customer service or constituent support
- a passion for elections and democracy
- willingness to travel
Send a short email with resume, addressed to Quinn, to email@example.com with the subject line “Will support our democracy” to begin the application process. Please include how you found this job listing. We also encourage all applicants to state their preferred pronouns when applying for any job opening at Democracy Works. Qualified candidates who meet the above requirements will have the opportunity to complete an anonymized skills evaluation before we schedule an interview. Based on the application, evaluation results, interviews, and reference checks, one person will be selected for the position. Applications will be accepted through February 18, 2018 and interviews will be conducted on a rolling basis.
Democracy Works is committed to diversity and inclusion in everything we do and aspires to have a team that is representative of the voters we serve. When hiring, we practice proactive outreach to top talent that’s underrepresented in our sector (including Latinx, Black, AAPI, and Indigenous candidates), and we offer every candidate an anonymized skills evaluation, to reduce implicit bias and resume-dependency in our process. We're a woman- and gay-founded startup, and promote an inclusive culture that stands against racism, sexism, homophobia, and ableism (to name a few). To be explicit, we strongly encourage applicants of all races, ethnicities, political party associations, religions (or lack thereof), national origins, sexual orientations, genders, sexes, ages, abilities, and branches of military service. Feel free to contact firstname.lastname@example.org if you have any questions about our commitment to inclusion or about general hiring practices.