JOB: Product Associate

Location: Preferably Brooklyn, NY, but we’re open to remote candidates within the US
Target Start Date: July 1, 2018
Salary Range: $65,000 to $90,000 per year (offers will vary based on experience and location/cost-of-living calculations. Brooklyn-specific salary range is $76-90k.)
Benefits: Vision, dental, & medical insurance; 403(b) retirement savings plan; generous vacation policy; parental leave; long-term disability; employee assistance program
Level: Mid-level

At Democracy Works, we believe voting should fit the way we live. To that end, we build technology for both voters and election administrators that simplifies the process and ensures that no voter should ever have to miss an election.

TurboVote, our first service, helps voters register, stay registered, and cast a ballot in every election, from municipal to national. TurboVote has served nearly 2 million voters by building the largest college, nonprofit, and corporate voter engagement coalition in the country, including 176 campuses, companies like Starbucks, Univision, Facebook, Google, Snapchat, and dozens more. Our other work includes the Voting Information Project, whose polling-place data received 123 million impressions in 2016, an Election Technology Trust to provide affordable, voter-centered technology to election administrators, and Ballot Scout, which tracks absentee ballots through the mail, providing transparency in the vote-by-mail process and making it easier to follow up when things go awry.

You’ll be joining our voter engagement team at an exciting moment: after a complete rewrite, we’re now beginning to reap some of the benefits of having our election data available via microservices capable of supporting new tools and uses beyond the TurboVote flagship. Going into the 2018 midterm elections, we’re focused on maximizing our ability to turn out voters and expanding our sustainable program revenues.
 
As a product associate working on voter engagement tools, you will be working end-to-end—from proposing new workflows and designs to the senior product manager to the details of drafting cards and planning sprint goals. In doing so, you’ll be supported by a team of software developers; a senior PM with experience to share; a researcher who brings extensive knowledge of election administration; and a partner support team with significant experience implementing across higher education, nonprofit, and corporate environments.
 
You will:

  • get to know a lot about voters, and work to champion their needs across our products
  • research and wireframe a new voter engagement tool powered by Democracy Works’s API
  • conduct user interviews and gather feedback on both TurboVote and new tools
  • draft user stories and specifications for new features
  • explore and document new uses of Democracy Works data and API calls, and serve as an expert source on our datasets once you’re up-to-speed
  • run QA reviews on new features and verify that we’re always giving voters our best work

You are:

  • empathetic, comfortable acting as users’ biggest advocate
  • obsessively attentive to detail
  • persuasive, able to communicate your vision to both technical and non-technical audiences
  • a fantastic listener
  • creative, in the way that can pare ideas down to a clear wireframe and an initial MVP
  • a systems thinker who loves nothing more than breaking down how things work

You have experience:

  • working under-the-hood in a technical setting, whether in a product role or customer support, IT or technical support, or QA position
  • communicating across different areas of expertise and working in teams with diverse skills
  • supporting users (or customers) and learning their needs
  • writing concise, clear material on complex subjects

To apply:
Send a short email with resume, addressed to Esha, to work@democracy.works “Will build for democracy” to begin the application process. Please include how you found this job listing. We also encourage all applicants to state their preferred pronouns when applying for any job opening at Democracy Works. Qualified candidates who meet the above requirements will have the opportunity to complete an anonymized skills evaluation before we schedule an interview. Based on the application, evaluation results, interviews, and reference checks, one person will be selected for the position.

Applications will be accepted and interviews will be conducted on a rolling basis.

Democracy Works is committed to diversity and inclusion in everything we do and aspires to have a team which is representative of the voters we serve. When hiring, we practice proactive outreach to top talent that’s underrepresented in our sector (including Latinx, Black, AAPI, and Indigenous candidates), and we offer every candidate an anonymized skills evaluation, to reduce implicit bias and resume-dependency in our process. We're a woman- and gay-founded startup, and promote an inclusive culture that stands against racism, sexism, homophobia, and ableism (to name a few). To be explicit, we strongly encourage applicants of all races, ethnicities, political party associations, religions (or lack thereof), national origins, sexual orientations, genders, sexes, ages, abilities, and branches of military service. Feel free to contact work@democracy.works if you have any questions about our commitment to inclusion or about general hiring practices.