JOB: Product Manager

NOTE: As of August 25, we are no longer accepting applications for this position.

At Democracy Works, we believe voting should fit the way we live. To that end, we build technology for both voters and election administrators that simplifies the process and ensures that no voter should ever have to miss an election.

TurboVote, our first service, provides election reminders to more than 400,000 voters. We provide all the materials and information they need to get registered, stay registered, and cast a ballot in every election, from municipal to national—and we’ll even mail forms with an addressed, stamped envelope for the local election office. (And in projects this role won't be responsible for, we offer Ballot Scout, which helps local election administrators track absentee ballots by the tens of thousands as they travel through the mail, providing transparency in the vote-by-mail process and making it easier to follow up when things go awry. We also work with the Pew Charitable Trusts and Google to ensure that the Voting Information Project’s data is up-to-date and ready from one election to the next, for the millions and millions of voters who rely on it.)

You’ll be joining us at an exciting time: after 18 months rebuilding the TurboVote application from the bottom up, we relaunched turbovote.org in March 2016, and are in the process of migrating all 200+ partner organizations to TurboVote 2.0 for this November’s election. You’ll be taking over a product with solid core features and a microservices architecture – and guiding the way as we build out our dreams on that foundation. Our grand plans include conducting ALL the split-testing and experimentation, giving our partners the best imaginable tools for outreach, reporting, and iterative learning, and refining (or wholly reimagining) the user experience to increase turnout.

As Product Manager for TurboVote, you will:

  • define and prioritize strategic goals for the product as a member of the Democracy Works leadership team
  • develop a roadmap to take TurboVote 2.0 from MVP to THE platform for civic engagement
  • conduct user tests and user research to identify new features and updates with TurboVote partners, and use their feedback to make prioritization decisions
  • pair with a developer lead to define implementation for new features, and participate in regular sprint-planning meetings with the developer team to define and prioritize their work
  • collaborate with the Partnerships team to maintain user guides and documentation for partner organizations

You are:

  • obsessively attentive to detail
  • empathetic, putting yourself in the user’s shoes and acting as their main advocate
  • able to see the big picture and maintain strategic focus
  • persuasive, able to communicate your vision to both technical and non-technical audiences
  • a fantastic listener
  • creative, in the way that appreciates a clear wireframe and a well-pared MVP
  • at ease facilitating both a focused one-on-one conversation and a boisterous group debate

You have experience:

  • as a product owner or project manager on a software-development team
  • meeting with outside stakeholders
  • setting strategic goals and priorities

Salary is competitive and commensurate with education and experience. Democracy Works also offers a benefits package including health insurance, dental and vision, vacation, and a 403(b) retirement plan. We’re based in Brooklyn, NY and Denver, CO, and we hope you’ll want to work from our Brooklyn office, though we’ll consider remote arrangements for the perfect candidate.

To apply, send a resume and an informal introduction (say, two paragraphs?) to Katy and Mike at work@democracy.works with the subject “Will design for democracy.”

Democracy Works is committed to diversity and inclusion in everything we do and aspires to have a team that's representative of the voters we serve. When hiring, we practice proactive outreach to top talent that’s underrepresented in our sector (including Latino, Black, AAPI, and Indigenous candidates). We conduct an anonymized skills evaluation, to reduce implicit bias and resume-dependency in our process. We're a woman- and gay-founded startup, and promote an inclusive culture that stands against racism, sexism, homophobia, and ableism (to name a few). To be explicit, we strongly encourage applicants of all races, ethnicities, political party associations, religions (or lack thereof), national origins, sexual orientations, genders, sexes, ages, abilities, and branches of military service. Feel free to contact work@democracy.works if you have any questions about our commitment to inclusion or about general hiring practices.